Privacy Policy
This policy explains what information the Lithonare Energy app
(package com.lithonare.app) collects, why it is collected, and how it is handled.
The app is operated by Lithonare Energy ("we", "us"). It is used by our head office and our
authorised battery dealerships to register battery sales, track warranties and handle
warranty claims.
1. Information we collect
Dealer and shop accounts
When you create an account or apply for a dealership, we collect:
- Your name, email address and mobile number
- Shop name, address, area, city and PIN code
- GST number and business details, if you provide them
- If you sign in with Google: your Google account name, email address and profile photo
Customer information entered by dealers
When a dealer sells a battery, they enter the buyer's details so the warranty can be registered and claimed later:
- Customer name and mobile number
- City, and address if provided
- Vehicle type, purchase date and, optionally, the sale amount
- Warranty claim details, such as the complaint description and the claim outcome
Battery and activity records
- Battery serial numbers and barcodes, batch details, transfers between dealers, and warranty dates
- Barcode and QR scan records: which dealer scanned which code, and when
- An activity log of important actions (for example, approving a claim), recording who performed the action and when
2. Device permissions
- Camera: used only to scan battery barcodes and dealer QR codes. The scan happens on your device. We do not save or upload photos or video.
- Bluetooth: used only to connect to a Bluetooth thermal printer to print battery labels. The app does not use Bluetooth to find your location.
The app does not access your location, contacts, SMS, call logs, microphone or photo gallery.
3. How we use information
- To create and manage dealer accounts and review dealership applications
- To register battery sales and verify warranty status
- To process warranty and pro rata claims and battery replacements
- To track battery stock as it moves between distributors and dealers
- To prevent fraud, such as duplicate or fake warranty registrations
- To contact dealers about their account, applications or claims
We do not use your information for advertising. We do not sell or rent personal information to anyone.
4. Where information is stored
Data is stored in Google Firebase (Cloud Firestore and Firebase Authentication), run by Google LLC. Data is encrypted in transit (HTTPS/TLS) and access is restricted by security rules. Google may process this data on servers outside your country. See the Firebase privacy and security information.
The app has no advertising SDKs and no third-party analytics or tracking.
5. Who can see the information
- Lithonare Energy head office: all records, to run the warranty programme
- Dealers: their own shop's records, and the records needed to check a battery's warranty or handle a claim
- Service providers: Google Firebase stores the data on our behalf
- Authorities: if we are required to share information by law
6. How long we keep information
We keep account information while the account is active. Sale and warranty records are kept for as long as the battery is under warranty, including any pro rata period, and afterwards for as long as needed for legal, tax or dispute purposes.
7. Your choices and rights
You can ask us to access, correct or delete your personal information. Dealers can also update some details in the app. To delete your account, follow the steps on our account deletion page.
Customers whose details were entered by a dealer can contact us at the email address below.
8. Children
The app is a business tool for battery dealers and is not intended for children under 18. We do not knowingly collect information from children.
9. Changes to this policy
If we change this policy, we will post the new version on this page and update the effective date at the top.
10. Contact us
For privacy questions or requests, contact:
Lithonare Energy
Email: pindoriyabhavik@gmail.com